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Terms and Conditions Returns and Exchanges
Sylvia Benson Jewelry wants you to be completely satisfied with your purchase, and gives its customers 14 days from receipt to return your merchandise. If you are not pleased with your purchase for any reason, and wish to return your unworn Sylvia Benson jewelry we ask that you first request a Return Manufacturers Authorization number (RMA). Unfortunately no returns will be accepted without a RMA number on the return package. Requesting an RMA is easily done by e-mailing us at customerservice@sylviabenson.com.
All Sylvia Benson jewelry must be returned with the tags attached, and a copy of the invoice within 14 days of receipt. Sylvia Benson Jewelry will gladly accept returns for exchange or online store credit for the original purchase price less shipping and handling fees. When sending your items, we encourage using an insured carrier. This will enable you to track your package more easily. Please note that Sylvia Benson Jewelry is unable to assume responsibility for packages that are lost or stolen in the mail. Customer is responsible for all shipping costs.
Please not that all sales are final on Sale items.
Ordering and Shipping Orders often ship within 48 hours, but can take up to 14 business days. If you need your jewelry sooner, please let us know and we will do our best to get it to you.
Wholesale Orders Wholesale customers are not currently able to place orders online. Please contact us directly at (919) 301-8859 or at wholesale@sylviabenson.com.
Orders usually ship within 14 business days. We will make every effort to meet your specific needs. Each order is individual and based on supplies available. Please contact us with any special requests at wholesale@sylviabenson.com
payment options for wholesale orders:
We accept company or certified check.
*Payment is due when order is placed.
Repairs
It is our desire for you to wear and enjoy each piece of Sylvia Benson jewelry and we gladly make repairs free of charge within 60 days of purchase. Sylvia Benson Jewelry must be notified at customerservice@sylviabenson.com before 60 day period expires. A Return Manfacturers Authorization (RMA) number is also required for repairs. This can easily be obtained by sending a request to customerservice@sylviabenson.com. We cannot accept packages that do not have a RMA number. When sending your items, we encourage using an insured carrier. This will enable you to track your package more easily. Please note that Sylvia Benson Jewelry is unable to assume responsibility for packages that are lost or stolen in the mail. Customer is responsible for all shipping costs. Caring for Your Jewelry Gold-plating and other finishes can wear off over time, but a few simple precautions can help preserve the life of you Sylvia Benson jewelry. Care Tips:
To clean it, wipe with fine jewelry polishing cloth.
Keep your jewelry away from all moisture, including lotions, perfumes and hairspray.
Do not wear your jewelry in the pool, to the beach, while exercising or bathing.
Store your jewelry away from bright light, heat and humidity.
Keep it in a box or soft pouch to slow oxidation of the metals and protect it from scratches.
Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Sylvia Benson, LLC. The collective work includes works that are licensed to Sylvia Benson, LLC. Copyright 2003, Sylvia Benson, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Sylvia Benson, LLC or purchasing Sylvia Benson, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Sylvis Benson, LLC or to purchase Sylvia Benson, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sylvia Benson, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of Sylvia Benson, LLC used in the site are trademarks or registered trademarks of Sylvia Benson, LLC. Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sylvia Benson, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sylvia Benson, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sylvia Benson, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability Sylvia Benson, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sylvia Benson, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a Sylvia Benson, LLC product is mistakenly listed at an incorrect price, Sylvia Benson, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sylvia Benson, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sylvia Benson, LLC shall issue a credit to your credit card account in the amount of the incorrect price. Term Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Sylvia Benson, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice Sylvia Benson, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sylvia Benson, LLC. Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Sylvia Benson, LLC products) shall be in the state or federal courts located in Wake County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Sylvia Benson, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Sylvia Benson, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Sylvia Benson, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sylvia Benson, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer Sylvia Benson, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sylvia Benson, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sylvia Benson, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Sylvia Benson, LLC in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless Sylvia Benson, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, Sylvia Benson, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Sylvia Benson, LLC, Sylvia Benson, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sylvia Benson, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Sylvia Benson, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). |